Wildside Communications, Anytown, State, 2006-Present
Technical Customer Service Representative

• Provided technical customer support, including first- and second-level network troubleshooting.
• Determined whether problems were due to connectivity or if they were higher layer problems.
• Dispatched technician to site if necessary.
• Determined if latency was due to over-utilization or congestion.
• Investigated problems with DNS servers and our zone files.
• Gathered information on BGP sessions on our core Juniper and Cisco Routers.
• Determined if routing loops were occurring and if so, escalated to second level.
• Documented firewall issues and escalated accordingly.
• Ranked first or second in cases logged and cases closed.

Independent IT Consultant, Anytown, State, 2005 - 2006

• Integrated time and attendance system, utilizing biometric scanners with payroll system.
• Restructured and reintegrated LAN, including new IP blocks, new ISP, and renumbering stations. Project involved continuous coordination with comptroller and general manager.
• Designed, configured, and installed NT 4.0 Network client and server for Delray Financial Corp.
• Created Access database program for IT vendor to manage its client contacts.
• Configured NT 4.0 servers and workstations for local IT vendor.

Time Automation, Anytown, State, 2004 - 2005
Account Manager

• Managed technical sales, support, and installation of computerized time and attendance systems, including integration of biometric scanners (networked or standalone).
• Designed, configured, and installed computerized access control systems.
• Designed, sold, and configured computerized security guard recording systems that used bar codes.
• Managed entire project, including sales and support of master clock systems for the Science Center and Planetarium renovation.

Corporate Solutions, Inc., Anytown, State, 2003 - 2004
Senior Sales Representative

• Technical account management and support of all forms of imaging solutions, including micro graphics, document imaging systems and solutions, scanners and services.
• Provided support of installation, troubleshooting, and training.
• Promoted to OTG imaging systems expert.
• Managed entire project of the integration of a microfilm imaging system into digital imaging system for County Recorder's Office.
• Coordinated planning, design, and installation of a document imaging system for Anytown University School of Medicine - Department of Surgery/Division of Pediatric Surgery.

Brown and Stone, Anytown, State, 1993 - 2003
Technical Manager

• Technical Manager for manufacturers representative, managing sales and technical support cycle for medical, diagnostic, and high-tech surgical equipment within a four-state area.
• Provided post-sales training for manufacturers and offered consultant services to dealers.
• Supervised operations and all payroll preparation. Managed four employees.
• Provided computer training for all employees on word processing and spreadsheet functions.